faq | mywoodmood.com

not just another candle

Patented design.
Just natural ingredients.
Friendly service.
Easy to refill.

nothing extra

Only wood, natural wax, clay and pure essential oils

truly sustainable

Easily refilled with spare insert.

Wood is sustainably harvested from firewood leftovers and trimmings.

impressive

Perfect gift idea for any occasion

unique

Each candle is a unique product, as no two trees are alike

aesthetic

recognized by experts at the best international exhibitions in Europe

safe for indoor

patented safe design, made since 2019

Sustainability formula & cycle

long burn secret

Enjoy your candle longer

When you light a candle for the first time, let it burn for a few hours so that a wide pool of wax melts. This will avoid the formation of a pit hole around the wick.

The exact melting time of the top layer depends on the diameter of the candle and usually varies from one hour to two.

Always trim the wick. Before each "start" and then regularly during combustion. This is the basic rule that allows you to extend the life of the candle by 25%.

faq

How quickly is my order shipped?

If necessary, we clarify the details of the order and ship it at the next working day. We will send you "track & trace" parcel number as soon as the order is shipped.
What are the shipping options and costs?

Free shipping from 75 USD total order amount for North American and European customers! We have 2 shipping options: - Standard (USPS). Delivery time is around 8-25 days, depending on region. - Express Courier (DHL Express Worldwide). Delivery time is around 4-10 days, depending on destination. For shipping by Nova Poshta please place your order at the local web store. The shipping tariff is fair and is based on the total amount and your shipping address. It is calculated automatically at the checkout, but the general rule is: The more you order, the less the shipping is. Thanks to our partnership with major operators, you can enjoy low shipping tariffs for Standard Shipping and Free Shipping is available at the below order amount:
How quickly will my order arrive with Express Shipping?

Of course, it depends on your shipping address and region. Average delivery time within the Europe – from 4 to 6 days. Average delivery time within the USA – from 6 to 8 days.
Import dues / VAT and other taxes

All import dues and taxes are included for shipping within: - USA You will not pay extra import fees / VAT / other taxes with ordering Express Shipping to below countries: - Canada - European Union - Switzerland - Norway - Hong Kong (China) - Japan - Australia If you were charged with VAT or import fees, please let us know care@mywoodmood.com and we will compensate you the amount charged. If you are from the country not listed above, you may be responsible for payment of import fees when applicable at your destination. We will support the shipment with relevant documents for smooth clearance.
What if I decide to return the product?

We are very sorry that something did not suit you. We always try to meet your needs, and therefore you can return the goods to us within 30 days from the day of purchase, if the payment receipt (or e-mail/screenshot confirming the order), the original packaging and the product have not been used (the wick was NOT lit). You don't need to not explain the reason for the return, and we will not ask. But we will be very grateful if you tell us what exactly did not suit you. In case of a return, the delivery is carried out at the expense of the buyer. Please contact us for shipping address. Refunds are made in the same way as the payment was made.
Do you provide any warranty for your products?

Candles: We provide a 30-day product warranty, namely, we will replace the product with a new one if: candle goes out by itself at normal humidity in the room, or candle split in half without any signs of heat or mechanical force Our product is, first of all, natural wood that "breathes". Over time, cracks may appear on it or the structure of the bark/wood may change. This does not affect the functionality of the candle, and even, on the contrary, emphasizes its naturalness. These processes depend on the temperature and humidity in the room. Therefore, we do not recommend leaving candles on turned-off radiators or under infrared heaters. We also do not recommend leaving candles in damp or poorly ventilated rooms, among damp things, etc. - this can cause mold to appear on the wood. When a burning candle is heated, small amounts of resin may be released from the wooden part, so it is not recommended to place it on those surfaces from which it will be difficult to wash away wood resin or wax. The warranty does not apply to candles that have already been used by more than 30%, or if the storage conditions have been violated. Observe normal storage conditions: air temperature from +10 to +25 ℃, relative air humidity 40-60%, sufficient ventilation. Other products: Just like candles, all our products are designed to last. But we provide a 30-day product limited warranty which covers manufacturing flaw or similar issues.

rules for the safest use of any candle type
(not only WOOD MOOD)

Before lighting the candle, make sure that the wick is trimmed.
Before lighting the candle, make sure that there is nothing extra inside. Debris such as matches, wick scraps or paper will burn and add to the power of the flame, which can be dangerous.
Do not leave a burning candle unattended.
Do not leave a burning candle near to little children or animals.
Do not place candles very close to each other for a long time, keep a distance of 10 cm.
Do not use the candle close to curtains, fabrics, paper or other flammable objects.
Do not place a burning candle on a curved surface or near an edge where it may fall.
Do not place a burning candle where there is a strong draft or wind that could blow it over or blow the fire onto nearby objects.
Do not spray any aerosols near a burning candle.
Do not use the candle on surfaces that are very sensitive to heat.
Always use a stand made of non-combustible material.
Do not walk with a lighted candle in your hands, so as not to accidentally spill the melted wax.
Do not move the burning candle sharply, so as not to accidentally spill the melted wax.
Do not blow on the candle when the wax is melted. This can cause the hot wax to spatter.
Do not extinguish the candle with water, use a ceramic saucer or cup to cover the candle and it will go out.
Extinguish the candle before it burns out completely.
Do not touch the hot wax or the walls of the candle with your bare hands to avoid burns.
Do not exceed the maximum permissible continuous burning time of the candle - 4 hours. Allow the candle to cool completely before turning it on again.
Do not throw a burning or still-hot candle into a bin or trash can.
Do not use candles in explosive atmospheres.
Do not place the candle on a stove, fireplace or other hot surface.
Do not use candles if you do not know how to do it.

special rules for WOOD MOOD candles

Use original spare refills parts and follow the instructions on the package when refilling.

few lines about the founders

Hi! We are Anastasiia & Andrii ☺️

We are founders of family-run WOOD MOOD brand. Our journey began in 2019 with the idea to create a sustainable scented candle made of natural and harmless ingredients, using our own expertise from scratch.

As parents of four kids, we are acutely aware of the responsibility we have for safety and wellness. That's why we are in charge of every WOOD MOOD product.

We adhere to mindful design and artistry craft for precious impressions of our customers. All goods are produced in Ukraine, in the centre of European wooden craftsmanship and incredible creativity.